Terms & Conditions
By accessing or using the Handydux website (https://www.handydux.com), you agree to be bound by the terms below. If you do not agree, please do not use this website or our services.
1. Acceptance of Terms
Your use of Handydux constitutes agreement to these terms and any future updates we make. Continued use after updates means continued acceptance.
2. Use of the Website
You may only use the Handydux website for lawful purposes and in a manner consistent with all applicable laws and regulations.
3. Booking & Payments
Service pricing follows the selected service and project scope. Each service’s stated minimum is a floor on the complete service price, not an additional fee. Optional items, specialist support, materials and access conditions may affect the total.
Quotes are subject to change based on scope of work, height, materials, or unexpected conditions (e.g., hidden wires, unanchored drywall, etc.).
A valid saved payment method is required before a booking or scheduling request can be submitted. Ordinary installation projects are charged after completion. Saving a card does not itself confirm a booking or payment.
Project Planning is paid during checkout before the visit. The currently configured planning fee is shown before payment. A successfully saved card and a successful planning-fee payment are required before a planning request is submitted. Scheduling is coordinated after submission.
Agreed-upon installation services and add-ons are charged after completion. Project Planning and appointment fees follow their respective payment terms on this page.
4. Cancellations, Rescheduling & Missed Appointments
We reserve time and specialists specifically for your project. If your plans change, please let us know as soon as possible.
Cancellations and rescheduling
You may cancel or reschedule at no charge with at least 24 hours’ notice. Cancellations or rescheduling requests received less than 24 hours before your appointment incur a $99 fee per reserved specialist. All rescheduled appointments are subject to availability.
Missed appointments and property access
Please ensure our team can access the property at your confirmed appointment time. You do not need to be present if access has been arranged with us in advance.
If our team arrives as scheduled and cannot gain access, we will attempt to reach you by phone and text and allow a 15-minute grace period. If access remains unavailable, the appointment will be considered missed and a $150 fee per reserved specialist will apply. This fee also applies if you cancel after our team has arrived.
Appointment fees and rebooking
Only one late-cancellation, late-rescheduling, or missed-appointment fee applies to each affected appointment. The total fee will not exceed the appointment’s quoted service amount, excluding materials.
Applicable fees are charged to the card on file when the late change or missed appointment occurs. These fees cover the original appointment and are separate from the cost of any future service. Any outstanding appointment fee must be paid, and a valid card must be on file, before another appointment can be confirmed.
Changes initiated by Handydux
If we need to reschedule your appointment, no cancellation or rescheduling fee will apply.
5. Intellectual Property
All content, trademarks, branding, and media on the Handydux website are the property of Handydux or its licensors and protected under copyright law. Unauthorized use is prohibited.
6. User-Generated Content
If you submit reviews, feedback, or images to Handydux, you grant us the right to use that content in future marketing, both online and offline.
7. Third-Party Tools
We use third-party platforms like Zenbooker, Stripe, OpenPhone, and EZText to manage bookings, payments, and communication. Handydux is not responsible for outages, errors, or data loss on those platforms.
8. 30-Day Workmanship Guarantee
If something wasn’t assembled or installed correctly, let us know within 30 days of your service. Handydux will return at no additional charge to correct the affected work, including corrective labor and necessary assembly or installation hardware.
This covers mistakes in the assembly or installation we performed, including improper securement or placement that differs from the measurements or position agreed before the work began.
Contact hello@handydux.com or (919) 616-0213 with your booking details and a description of the issue. The issue must be reported within 30 days; the corrective visit may be scheduled afterward.
The guarantee covers our assembly and installation work. It does not cover a later change of placement preference, or problems caused by misuse, overloading, later alterations, product defects, or wall/building changes unrelated to our work. These exclusions do not remove coverage for a mistake we made.
The promised remedy is correction of the affected work. This guarantee does not automatically include a refund, replacement of your item, or unrelated additional work. It does not limit rights or remedies you may have under applicable law.
This policy applies to bookings made after its publication. Existing customer agreements and earlier promises are not retroactively replaced.
9. Limitation of Liability
To the fullest extent permitted by law, Handydux is not liable for any damages — including property damage — caused by incomplete disclosures, unsafe mounting surfaces, or misuse of services. You are responsible for providing accurate site conditions and disclosing special circumstances before work begins.
10. Privacy Policy
Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your data.
11. Governing Law
These Terms are governed by the laws of the State of North Carolina. Any disputes will be resolved in Wake County, NC.
12. Changes to Terms
We reserve the right to update these Terms at any time. Updates will be posted on this page with an updated effective date.
13. Contact Information
For questions or concerns about these Terms and Conditions, please contact:
Handydux
200 Park at North Hills St, Raleigh, NC 27609
hello@handydux.com
(919) 616-0213