Effective Date: Jul 26, 2024
Privacy Policy
At Handydux, your privacy matters. We’re committed to protecting your personal information and being fully transparent about how we collect, use, and safeguard your data. This policy outlines our practices when you visit our website, book services, or interact with our team.
Information We Collect
We may collect the following types of information:
Personal Information
Includes your name, phone number, email, address, payment details (if booking or saving a card on file), and any other data you voluntarily share with us via form, chat, phone, or text.Non-Personal Information
Includes your device type, browser, IP address, time zone, and how you interact with our website (via cookies and analytics tools).Location Data
We may collect your service address or geo-location to recommend nearby services and calculate travel availability or pricing.
How We Use Your Information
We use your information for:
Booking & Service Fulfillment
To confirm appointments, provide quotes, deliver services, and process payments.Customer Support
To respond to questions, resolve issues, or send updates regarding your appointment.Marketing & Promotions
To send promotional emails, texts, or updates — only if you’ve opted in.Platform Improvement
To analyze user behavior, reduce bugs, and enhance our website or booking experience.Legal & Compliance
To comply with tax laws, enforce our policies, or respond to law enforcement requests.
Payment Information & Processing
When you submit payment details through our booking form or platform, we do not store card numbers or CVV codes directly on our servers. All payments are processed securely via PCI-compliant third-party providers such as Stripe, Square, or Zenbooker’s embedded checkout.
Saved cards may be securely tokenized (e.g., like TaskRabbit or Uber) and stored with the payment processor to allow post-job billing or rescheduling without re-entering details.
Data Retention
We retain personal data for as long as necessary to fulfill services, comply with legal obligations, resolve disputes, or enforce agreements.
Booking and service records may be retained for 7 years to comply with standard business and tax record-keeping policies.
Cookies & Tracking Technologies
We use cookies, pixels, and similar tracking tools to:
Remember your preferences
Improve page load speeds
Analyze performance and behavior
You can disable cookies via your browser settings, though certain features may not function properly if you do.
Third-Party Services & Links
We may use third-party tools (e.g., scheduling, analytics, SMS/text platforms). These providers are only given access to the information necessary to perform their specific function and are required to keep your data confidential.
Our website may also link to external sites. Handydux is not responsible for the privacy practices or content of third-party websites. We encourage you to review their privacy policies.
User Rights & Choices
You have the right to:
Access or update your personal information
Request deletion of your data
Opt out of marketing communications
Disable cookies in your browser
File a complaint with a data protection authority if you feel your rights were violated
To submit a request, email us at hello@handydux.com.
Children’s Privacy
Our services are not designed for children under 13. We do not knowingly collect information from minors. If we learn that data from a child has been collected, we will delete it immediately.
HIPAA Disclaimer (If Applicable)
While Handydux is not a healthcare provider, if any services involve accessibility modifications, senior support, or assistive installations that may involve sensitive health-related information, we take your privacy seriously. Any such data is treated with heightened confidentiality. However, we are not a HIPAA-covered entity and encourage clients to avoid submitting medical records or protected health information via chat or forms.
Security
We implement industry-standard safeguards, including SSL encryption, firewall protection, and secure access controls. However, no method of transmission is 100% secure, and we cannot guarantee absolute protection against breaches.
Changes to This Policy
We may update this Privacy Policy periodically. Changes will be reflected on this page with a new effective date. Continued use of our website or services means you accept the updated policy.
Contact Us
If you have questions, concerns, or requests regarding your data or this Privacy Policy, please contact:
Handydux
200 Park at North Hills St
Raleigh, NC 27609
📞 (919) 616-0213
📧 hello@handydux.com